Frequently Asked Questions2017-08-21T23:41:21+00:00

Dana is hard at work on a countertop, but he’s happy to answer any questions you might have about the countertop and cabinet installation process.

How can I determine the quality of a countertop installation?2016-10-27T00:23:12+00:00
  • Inspect the seams. Solid surface materials are designed to be seamed together with virtually invisible seams. With the exception of certain textures, colors, and high polish finishes, seams should be nearly invisible to the naked eye. Seams that are obvious or separated are unacceptable.
  • Inspect the silicone. Many installations require the installer to apply matching silicone to seal seams and conceal minor irregularities. Silicone should be used discreetly and sparingly.
  • Inspect the edge overhang. It should be consistent throughout the length of the counter.
  • Inspect the fit. Solid surface counters are measured using a template. This insures that your counter will fit properly and will accommodate any imperfections in your walls, cabinets, or appliances.
What’s the difference between a standard and an upgraded countertop?2015-09-16T19:51:01+00:00

A standard countertop is typically a solid or sanded color, is 25″ deep with a 3″ – 3 1/2″ set-on backsplash, a simple 1″ edge, and a top mount sink and/or cook top cutout. An upgraded countertop has additional customized designs and features which are only limited by your creativity and budget. Coved backsplashes, full-height backsplashes, extra-wide peninsulas, seamed-in and undermount sinks, inlays, and large edge profiles are all available for an additional charge. Upgraded solid surface countertops also can include drainboards routed into the countertop deck to allow water to drain more easily into the sink. Please understand that even though standard counters are substantially less expensive that upgraded counters, the same level of craftsmanship is applied during fabrication on both types of counters.

Are there surface finish options for solid surface and laminate countertops?2015-09-16T19:50:40+00:00

Solid surface countertops are delivered in either a Glossy or Matte finish. The finish on a laminate countertop is specific to the laminate color, so the laminate color you choose determines the surface finish.

Do you sell remnant countertop material?2015-09-16T19:50:20+00:00

Yes. We keep solid surface remnants as well as laminate countertop remnants and sheet laminate remnants. They are sold at a discounted price. Come into the shop anytime to see what we have available as it changes all the time.

How long will the average project take?2015-09-16T19:50:01+00:00

That depends on the size of the project and what work is involved. If you will be keeping your existing cabinets, we can typically tear out your old countertops and install the new ones all in one day. If we are also installing new cabinets for your project, please plan for more time. We pattern for your countertops off of your cabinets to ensure the best possible fit. Laminate countertops can typically be built within a few days, while a standard size solid surface kitchen takes 7-10 days to fabricate. We realize what an inconvenience it is to be without your kitchen or bathroom for any length of time and do everything we can to keep that time as short as possible. However, we will not take short cuts in fabricating your new countertops and it does take time to turn out a high quality product.

Do you have product samples in the showroom?2015-09-16T19:49:42+00:00

Yes. There are samples of all the materials that we sell in the showroom.

Can your countertops be installed in older homes?2015-09-16T19:49:18+00:00

Yes. Even though older homes might have odd configurations that require special fabrication to make everything fit perfectly, we are well prepared and equipped to handle those situations.

Does Castle Rock Countertops connect the plumbing and electrical?2015-09-16T19:49:00+00:00

No. Our specialty is countertop design and fabrication. We will gladly provide referrals to any other trades that might be needed to complete the project.

Do you dispose of the old materials?2015-09-16T19:48:39+00:00

Yes. If requested we will remove and dispose of old materials for a fee. Many people opt to keep the old countertops and use them in a garage which is fine too.

Do you work with homeowners as well as contractors?2015-09-16T19:48:23+00:00

Yes. You don’t have to be a contractor to come to us. We have a lot of homeowners and landlords that come to us directly, we’re happy to work with everyone. We work big and small jobs, we are licensed in California and Oregon, and we are anxious to help you accomplish your vision.

Can the homeowner perform the tear-out?2015-09-16T19:48:02+00:00

Yes. If you want to do the tear-out of your current countertops yourself in order to save some money and then have us perform the install, we’re all good with that.

Do you help Do-It-Yourselfers?2015-09-16T19:46:33+00:00

Yes. If you want to install your countertops yourself, we do “will calls”. If you provide us with cut measurements we’ll do as much of the work as you want us to. The only stipulation we have with that is if you are doing your own install you must supply the measurements.

Can you help me decide what type of countertop to install?2016-10-27T00:23:12+00:00

Of course! We would be more than happy to assist you with your decision. Here’s some information about some of the most popular countertop materials: